FAQ

How do I register my service dog or emotional support animal?

Registration is free and only takes about 10 minutes.  Go to our home page at www.usaservicedogregistration.com and scroll down to the free registration form.  Here you will enter the handlers information (person dog provides service to or emotional support to) and the animals information.  After hitting submit button the button will say “WAIT”  it can take 1-2 minutes for approval.  Once you are re-directed to the store you registration is now complete.  At the store you can buy credentials and vests for your service animal.  You will receive an email with link to your profile page that you can print out for your records.


Are you having trouble registering?

If you are having issues with the form not accepting your email or other fields in the form it is due to your browser cache’ jamming it up.  You can either open home page in new browser or clear your browser history.  To clear browser history on (Desktop or Laptop) you will click  the dots in right corner of Google or Internet Explorer.  For Google click tools and then clear browsing history.  For I.E. click settings then clear browser history.

If on phone you can clear Google browser history or cache’ by clicking dots in right corner of screen, click settings then privacy and scroll down to clear browsing history.  On Internet Explorer Bing click the three lines at top right, then go to search history, then under change history settings click the clear all button.

To upload a photo you will click the “choose file” button this will open files on your computer or phone.  In most cases you will have a Photo file or Gallery file.  Scroll through your photos and click the photo you want to use.  On some phones you may have to click done button once you have chosen file.

After you have filled in all fields and uploaded picture hit the “Submit” button it will say “Wait” it can take 1-2 mins to go through.  Once redirected to store you are now registered and an email verification has been sent to you with link to your profile and ID number.


I didn’t receive my certificate?

With the free registration you will be issued a registration number and a free profile on the site. There is no annual fee for this and is free for life. Certificates are only sent out with credential packages that are purchased. To print your profile page out right click the page and hit print, if you don’t have printer we would recommend going to your local UPS store or print shop.


How do I edit my registration?

Go to our home page at www.usaservicedogregistration.com and click the red login button, here you can login and edit your profile. Your email is your username, once logged in use the edit button to remove image and edit profile if mistakes were made.

 


How Do I Delete a Profile?

Simply go to our home page at www.usaservicedogregistration.com and click the login button at top of site.  Once logged in hit the delete button and this will delete your profile.  If you accidentally created too many profiles delete the profiles you want removed.


What is the difference between a service dog and an emotional support animal?

Service Dogs and Animals are trained animals to help an individual to do work and perform tasks related to the handlers disability. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. Service animals are working animals. They are not pets. Further, the task a dog has been trained to provide must be directly related to the person’s disability.  To learn more about service dog rights click here.

Emotional Support Animals sole job is to provide comfort or emotional support to their handlers and have no specific training. Emotional Support Animals are becoming more and more common as many individuals are benefiting from the therapy they provide.  To learn more about Emotional Support Animals click here.


Can I have my service dog or emotional support animal in a “no pet policy” home?

Yes, you are protected by the ADA Act that requires all landlords to provide reasonable accommodations to your service dog or emotional support animal.

The Fair Housing Act (FHA) protects a person with a disability from discrimination in obtaining housing. Under this law, a landlord or homeowner’s association must provide reasonable accommodation to people with disabilities so that they have an equal opportunity to enjoy and use a dwelling.  Emotional support animals that do not qualify as service animals under the ADA may nevertheless qualify as reasonable accommodations under the FHA.  In cases when a person with a disability uses a service animal or an emotional support animal, a reasonable accommodation may include waiving a no-pet rule or a pet deposit.  This animal is not considered a pet.

A landlord or homeowner’s association may not ask a housing applicant about the existence, nature, and extent of his or her disability. However, an individual with a disability who requests a reasonable accommodation may be asked to provide documentation so that the landlord or homeowner’s association can properly review the accommodation request. They can ask a person to certify, in writing, (1) that the tenant or a member of his or her family is a person with a disability; (2) the need for the animal to assist the person with that specific disability; and (3) that the animal actually assists the person with a disability.  It is important to keep in mind that the ADA may apply in the housing context as well, for example with student housing. Where the ADA applies, requiring documentation or certification would not be permitted with regard to an animal that qualifies as a “service animal.”

This is straight from the HUD guidelines click here to view.

So how do Fair Housing laws apply to real life situations? Here is an example:

Situation 1
John has been diagnosed with severe depression and is disabled as defined by the Fair Housing Act. His doctor prescribes John a dog to help alleviate some of his symptoms. John asks his landlord if he can have a dog as a reasonable accommodation for his disability. His landlord says yes, but tells John he’ll need to pay a $250 pet deposit and must provide proof that the animal is trained.

Question: Did John’s landlord correctly handle John’s request under the Fair Housing Act? What if John wanted a cat or a ferret instead?

Answer: No, John’s landlord did not handle his request correctly. The landlord cannot charge John a pet deposit for his animal because it is not a pet, but rather a service/companion animal required for disability. Further, the landlord cannot ask for proof that the animal is trained. Lastly, service/companion animals do not have to be just dogs; they can also be other animals, such as cats or ferrets.


Can I take my service dog or emotional support animal on an airplane?

Yes, all airlines are required to accept service dogs on their flight.  Emotional Support Animals are required to have a medical recommendation letter from a licensed Doctor, Therapist or Psychologist. All airlines require notice in advance that you are traveling with an Emotional Support Animal or Service Dog and require proper credentials and a letter if an ESA recommending animal to fly.  Click here to see an example of what an airlines requires, you will need letter, ID card and vest in most cases.  Click here to read about airline requirements.


What are businesses allowed to ask when I have my service dog with me?

Business are limited when it comes to the questions they can ask service dog owners.

A business is ONLY allowed to ask the following two questions:

  1. Is your dog a service dog?
  2. What duties does he/she perform?

They may NOT ask what your disability is or anything else.


What recourse do I have if a business does NOT allow me the same access with my service dog?

Businesses that do not follow the ADA laws are setting themselves up to a potential lawsuit. We recommend first writing a letter to the manager/owner of the establishment letting them know about your situation and try to resolve the matter in a quick and direct manner. In the worst case scenario, you can always find a lawyer that specializes in ADA cases.

You can also file a complaint with the ADA;

Title II of the ADA covers state and local government facilities, activities, and programs. Title III of the ADA covers places of public accommodations. Section 504 of the Rehabilitation Act covers federal government facilities, activities, and programs. It also covers the entities that receive federal funding.

Title II and Title III Complaints – These can be filed through private lawsuits in federal court or directed to the U.S. Department of Justice.

U.S. Department of Justice
950 Pennsylvania Avenue, N.W.
Civil Rights Division
Disability Rights Section – NYA
Washington, DC 20530
http://www.ada.gov(link is external)
800-514-0301 (v)
800-514-0383 (TTY)


Your responsibilities with your Service Dog or Emotional Support Animal in Public?

The handler is responsible for the care and supervision of his or her service animal. If a service animal behaves in an unacceptable way and the person with a disability does not control the animal, a business or other entity does not have to allow the animal onto its premises. Uncontrolled barking, jumping on other people, or running away from the handler are examples of unacceptable behavior for a service animal. A business has the right to deny access to a dog that disrupts their business. For example, a service dog that barks repeatedly and disrupts another patron’s enjoyment of a movie could be asked to leave the theater. Businesses, public programs, and transportation providers may exclude a service animal when the animal’s behavior poses a direct threat to the health or safety of others. If a service animal is growling at other shoppers at a grocery store, the handler may be asked to remove the animal.

· The ADA requires the animal to be under the control of the handler.  This can occur using a harness, leash, or other tether.  However, in cases where either the handler is unable to hold a tether because of a disability or its use would interfere with the service animal’s safe, effective performance of work or tasks, the service animal must be under the handler’s control by some other means, such as voice control.

· The animal must be housebroken.

· The ADA does not require covered entities to provide for the care or supervision of a service animal, including cleaning up after the animal.

· The animal should be vaccinated in accordance with state and local laws.

· An entity may also assess the type, size, and weight of a miniature horse in determining whether or not the horse will be allowed access to the facility


Does a hospital have to allow an in-patient with a disability to keep a service animal in his or her room?

Generally, yes. Service animals must be allowed in patient rooms and anywhere else in the hospital the public and patients are allowed to go. They cannot be excluded on the grounds that staff can provide the same services.


Does the ADA require that service animals be certified as service animals?

No. But it is recommended to have proof that the animal has been certified, trained, or registered as a service animal, to help staff and the public recognize the dog is working.


Can service animals be any breed of dog?

Yes. The ADA does not restrict the type of dog breeds that can be service animals


Can individuals with disabilities be refused access to a facility based solely on the breed of their service animal?

No. A service animal may not be excluded based on assumptions or stereotypes about the animal’s breed or how the animal might behave. However, if a particular service animal behaves in a way that poses a direct threat to the health or safety of others, has a history of such behavior, or is not under the control of the handler, that animal may be excluded. If an animal is excluded for such reasons, staff must still offer their goods or services to the person without the animal present.


If a municipality has an ordinance that bans certain dog breeds, does the ban apply to service animals?

No. Municipalities that prohibit specific breeds of dogs must make an exception for a service animal of a prohibited breed, unless the dog poses a direct threat to the health or safety of others. Under the “direct threat” provisions of the ADA, local jurisdictions need to determine, on a case-by-case basis, whether a particular service animal can be excluded based on that particular animal’s actual behavior or history, but they may not exclude a service animal because of fears or generalizations about how an animal or breed might behave. It is important to note that breed restrictions differ significantly from jurisdiction to jurisdiction. In fact, some jurisdictions have no breed restrictions.


Are hotel guests allowed to leave their service animals in their hotel room when they leave the hotel?

No, the dog must be under the handler’s control at all times.


Are stores required to allow service animals to be placed in a shopping cart?

Generally, the dog must stay on the floor, or the person must carry the dog. For example, if a person with diabetes has a glucose alert dog, he may carry the dog in a chest pack so it can be close to his face to allow the dog to smell his breath to alert him of a change in glucose levels.


Are restaurants, bars, and other places that serve food or drink required to allow service animals to be seated on chairs or allow the animal to be fed at the table?

No. Seating, food, and drink are provided for customer use only. The ADA gives a person with a disability the right to be accompanied by his or her service animal, but covered entities are not required to allow an animal to sit or be fed at the table.


Do apartments, mobile home parks, and other residential properties have to comply with the ADA?

The ADA applies to housing programs administered by state and local governments, such as public housing authorities, and by places of public accommodation, such as public and private universities. In addition, the Fair Housing Act applies to virtually all types of housing, both public and privately-owned, including housing covered by the ADA. Under the Fair Housing Act, housing providers are obligated to permit, as a reasonable accommodation, the use of animals that work, provide assistance, or perform tasks that benefit persons with a disabilities, or provide emotional support to alleviate a symptom or effect of a disability. For information about these Fair Housing Act requirements see HUD’s Notice on Service Animals and Assistance Animals for People with Disabilities in Housing and HUD-funded Programs.


Can people bring more than one service animal into a public place?

Generally, yes. Some people with disabilities may use more than one service animal to perform different tasks. For example, a person who has a visual disability and a seizure disorder may use one service animal to assist with way-finding and another that is trained as a seizure alert dog. Other people may need two service animals for the same task, such as a person who needs two dogs to assist him or her with stability when walking. Staff may ask the two permissible questions about each of the dogs. If both dogs can be accommodated, both should be allowed in. In some circumstances, however, it may not be possible to accommodate more than one service animal. For example, in a crowded small restaurant, only one dog may be able to fit under the table. The only other place for the second dog would be in the aisle, which would block the space between tables. In this case, staff may request that one of the dogs be left outside.

Free Registration Form

Fields marked with an * are required

*Type of Registration (choose one)

*Service Provided

Handlers Name:

*Handlers Address:

Email Address Will Be Set As Your User Name To Login To Your Profile:

Reviews