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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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5 10300
Great Item - by , March 25, 2011
5/ 5stars
These items were exactly what I wanted!
- by , March 25, 2011
2/ 2stars
Very hard to read because the color of text blends in to card
- by , March 25, 2011
5/ 5stars
You where fast and accurate
Dog - by , March 25, 2011
5/ 5stars
Good comes in handie
Glad to have it - by , March 25, 2011
5/ 5stars
Worth the money
ESA Housing Letter - by , March 25, 2011
5/ 5stars
Kassie Claughton, MSW, LCSW/LICSW did an awesome job, writing a wonderful ESA Housing letter, and being supportive and pleasant, throughout the process! Thank you, Kassie! :D
- by , March 25, 2011
5/ 5stars
The card is bent on one corner But everything else looks ok and the delivery was on time. Melissa
Buying a service dog card with picture - by , March 25, 2011
5/ 5stars
👍 good I had no problems at all thank u
Collar and scarf - by , March 25, 2011
3/ 3stars
It looks great. I was expecting to leash as well due to the picture of what I ordered. Live and learn.
Exactly what I needed - by , March 25, 2011
5/ 5stars
Fantastic service and a wonderful product
Very easy - by , March 25, 2011
5/ 5stars
It was so easy to sign up for this. Thank you for helping me get my puppy certified
Awesome - by , March 25, 2011
5/ 5stars
Good so far
Amazing service - by , March 25, 2011
5/ 5stars
Just fast service, easy to set up. Highly recommend
Support card - by , March 25, 2011
5/ 5stars
Amazing service
EMA - by , March 25, 2011
5/ 5stars
The certification process was very simple and user friendly. My little Morkie is such a comfort yo me since my husband passed away, I'm happy I can now include him in many of my outings!
Great Emotional Support Package - by , March 25, 2011
5/ 5stars
I received my package very quickly. Everything was very nice. I am very pleased. The only concern I have is that I ordered a small best, using you pound scale, and it just fits my dog and she is only 18 lbs. In an case, all is good and I highly recommend your products to everyone in need of identifying their dog.
Replacement vest - by , March 25, 2011
5/ 5stars
Very good. Thank you
- by , March 25, 2011
5/ 5stars
Good she was overall very nice and did her job her best
- by , March 25, 2011
5/ 5stars
It was easy and I appreciate y'all help
Package - by , March 25, 2011
5/ 5stars
I was hoping to get a actual card in the mail and not a piece of paper ! But I’m grateful for what I got !