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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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5 8587
Excellent Products and Service - by , March 25, 2011
5/ 5stars
10/10 would recommend
Great prompt service - by , March 25, 2011
5/ 5stars
Excellent follow up and my phone session with the licensed professional was very pleasant and through. All with in a day.
Thank you. My mom needs this animal - by , March 25, 2011
5/ 5stars
The site was very easy to use and Mom had a stroke and needs a smart, trained animal to help her.
Easy to do and quick delivery! - by , March 25, 2011
5/ 5stars
This was very easy to set up, get approved and in my hands quickly. Thank you!!
Good service - by , March 25, 2011
5/ 5stars
Fast response Hope that this letter will help me to take my dog with me
Excellent service! - by , March 25, 2011
5/ 5stars
Quick and easy, thank you
ESA Card - by , March 25, 2011
1/ 1stars
Have not received the item even though i paid for express shipping. Very Unsatisfied.
Great service - by , March 25, 2011
5/ 5stars
Item not yet received.
ESA - by , March 25, 2011
5/ 5stars
Experience was trouble free
Emotional support animal registry - by , March 25, 2011
5/ 5stars
Very easy application followed by a thoughtful interview process.
- by , March 25, 2011
5/ 5stars
Great ! Love ir !
Great!! - by , March 25, 2011
5/ 5stars
Everything was fast and easy!!!
Purchasing Housing/Travel Renewal - by , March 25, 2011
3/ 3stars
I was helped through the email process. The lady helping me did a great job through email. Online was a bit confusing for renewal. I couldn't find on the website where I could renew. It would be helpful if there was a way to do that when you pull up your membership to be able to go to renewal. I have fully appreciated this service. It has been a tremendous help in my travels that would have been difficult without being able to take my service animal.
Excellent - by , March 25, 2011
5/ 5stars
So easy for registration and product purchase was simple.
Service Dog ID Card - by , March 25, 2011
5/ 5stars
Very prompt Haven't had the chance to use it yet but I am so thrilled to know my life support (Buster) will be able to accompany me wherever I go. Gives me great peace of mind
Great! - by , March 25, 2011
5/ 5stars
It was quick and easy!
Light mesh vest - by , March 25, 2011
4/ 4stars
I have a medium sized Australian Shepherd and the best it’s a little snug on her and she’s not that oversized.The vest size is running a little small.
Excellent service and the basic registration package is nice - by , March 25, 2011
5/ 5stars
Amazing experience and quick delivery. All stuff are of the good quality.
Great - by , March 25, 2011
5/ 5stars
I have to exchange the body wrap to an x-small. The xx-small didn’t fit. But that was my fault. The cards, tags, and all other products great. Thank you
Best ever - by , March 25, 2011
5/ 5stars
Love the customer service.