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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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Efficient process - by , March 25, 2011
5/ 5stars
Registered and received electronic copies within 24 hours! ID cards and vest arrived within 5 business days!
Mark Germ - by , March 25, 2011
5/ 5stars
it was nice, but a little pricey
Great - by , March 25, 2011
5/ 5stars
It was very easy to use your sight and to order from can wait to get my shipment in
Service dog review - by , March 25, 2011
5/ 5stars
Excellent for hotels renting vacations traveling on planes
AWSOME !!! - by , March 25, 2011
5/ 5stars
Don’t have it yet but my dog trainer and fellow vets recommend you !!! So you must be doing something right !!!
Difficult to get to to shopping cart - by , March 25, 2011
3/ 3stars
Good so far! Lovely products
Ella - by , March 25, 2011
3/ 3stars
It took 3 times to navigate successfully to completion the order I requested.
Fast and speedy service - by , March 25, 2011
5/ 5stars
I’m very satisfied with their service because they answered all my questions in a timely fashion and very friendly customer service.
Fantastic - by , March 25, 2011
5/ 5stars
I haven’t used it yet. Hopefully I’ll be able to fly to see my brother and sister. I think I have all I need now.
Prompt Customer Service - by , March 25, 2011
5/ 5stars
I had a shipping issue that was resolved promptly y customer service.The rep was friendly, courteous, and very helpful.
Incredible - by , March 25, 2011
5/ 5stars
The consult was amazing, very easy and reassuring. I am so grateful for the approval of my ESA.
need them forwarded - by , March 25, 2011
5/ 5stars
Need them forwarded to a new address we ended up moving from there a few days before scheduled so they came after we moved the day after or so
Ziva’s new job - by , March 25, 2011
5/ 5stars
Very easy to use
Loved - by , March 25, 2011
5/ 5stars
Quick And Efficient
4 stars so far - by , March 25, 2011
5/ 5stars
When I receive the best I'll give more feedback
Purchase - by , March 25, 2011
5/ 5stars
Purchase was easy, needed a new vest as our Doodle outgrew the original one. Appreciated the size dimensions given.
Great Quality. - by , March 25, 2011
5/ 5stars
Great Quality!!
Great Quality. - by , March 25, 2011
5/ 5stars
I love these vests!! I have 2 blue and just ordered a black. Sturdy and great quality. Pay attention to size description.
REGISTRATION PROCESSS AN PURCHASE - by , March 25, 2011
5/ 5stars
I DISABLLED DO TOO 2 SRTROKES ANN A HEART ATTACKE...I THINK I DID EVERRYTHING RIGHTE..HADD TOO HO BACKE A FEWW TIMMES ANN FIX INFO. ON ME, MYE ADDRESS ANN MYE SERVICE DOG INFO..BUT., HADD A LADY NAME CAROLYN THATE HELPPED ME THRU EMSIL..
Long time member - by , March 25, 2011
5/ 5stars
Always satisfied with service, product and convenience.