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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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Adjustment... - by , March 25, 2011
4/ 4stars
Disorder is what I thought was originally submitted. After a misunderstanding, an order (became) submitted. Thank you.
ID Card - by , March 25, 2011
5/ 5stars
Great, no problems.
Psychiatric Representative - Robin Didn't Provide Helpful Information - by , March 25, 2011
5/ 5stars
I want a refund. This place denied my service animal and proceeded to not provide avenues to eventually get him certified. It took an act of god to get this woman, Robin, to tell me the minimum age requirements and she couldn't tell me training certification requirements. She simply said "if a check in counter agent at the airport sees you dog looking around, they aren't going to think he's trained" What kind of insensible response is that?
Good - by , March 25, 2011
5/ 5stars
I haven’t got it yet but I’ll probably like it
Can't wait to see them. - by , March 25, 2011
5/ 5stars
Haven't received them yet so it will take a few days to get here.
Dog registration - by , March 25, 2011
5/ 5stars
Excellent service. Very prompt.
Quick, easy, painless - by , March 25, 2011
3/ 3stars
Great experience, easy to do, just wish the identifying gear was more affordable or they offered a coupon of sorts. Cards came in less than a wk.
Super easy!! - by , March 25, 2011
5/ 5stars
It was the easiest thing i’ve ever done. Plus, I accidentally bought something extra and instead of just taking the money, they reimbursed me!!
It's official - by , March 25, 2011
5/ 5stars
Now my Ivy can come with me everywhere. I'm greatful my furry friend can enjoy life with me.
Thanks - by , March 25, 2011
5/ 5stars
It's amazing
- by , March 25, 2011
5/ 5stars
I received my order really fast. I am very pleased
Excellent - by , March 25, 2011
5/ 5stars
The Best of The Best.
Great Service - by , March 25, 2011
5/ 5stars
My experience was great! Timely fashioned and made my worries to an ease! Thank you guys a lot!
Very easy - by , March 25, 2011
5/ 5stars
I had to get a clip to make it more visible
Fast delivery - by , March 25, 2011
5/ 5stars
Great customer service fast delivery easy to order
- by , March 25, 2011
5/ 5stars
So far everything has been going good , still waiting on my order to arrive. Once I get the package I will let you know at that time of my full satisfaction of my purchase
Great - by , March 25, 2011
5/ 5stars
It was fabulous.
- by , March 25, 2011
2/ 2stars
Still haven't gotten a call for housing and landlord letter even though I paid extra for the 24 hour service
My dog - by , March 25, 2011
5/ 5stars
I love it, now I can take my dog with me everywhere I go
Good service - by , March 25, 2011
5/ 5stars
I bought these items for my dog. The shipping is really fast. It comes earlier than I expected. The ID help my dog can access a lot of place for free. I can take my dog go on airplane and hotel for free. I can take him to restaurant. Now my dog with me everywhere.