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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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5 11052
Great service for Vets. - by , March 25, 2011
5/ 5stars
Super easy. Good advice from Psychologist.
Great help! - by , March 25, 2011
5/ 5stars
Extremly helpful, super easy, fast. Thank you so much for helping me. Me and my dog will be happy and safe!
Great purchase - by , March 25, 2011
5/ 5stars
This is exactly what I needed to allow my dog to live with me without extra rent or deposit.
Poor quality vest - by , March 25, 2011
3/ 3stars
Overall I am happy and great full with the help I received in getting certified. As for the vest I think the quality is poor and cheaply made as the front strap can easily choke my little guy if he were to tug on the leash. There is no chest support to the harness/vest. I expected better quality for the money I spent.
Review - by , March 25, 2011
5/ 5stars
Not good because I registered my dog as a Rescue Dog and you sent me Emotional Support Registration after I paid for Rescue Dog, Also can't print because you can not reduce registration to fit letter size on printer 8x10. I hope you will take care of this issue.
Satisfied response - by , March 25, 2011
5/ 5stars
Fast, easy and convenient. The after-order service was also top notch.
Awesome - by , March 25, 2011
5/ 5stars
Great shopping experience. Can’t wait to receive my order.
Amazing 🤩 - by , March 25, 2011
5/ 5stars
This is very easy and confortable process! Thanks 🙏🏻
Awesome work - by , March 25, 2011
5/ 5stars
Great help!!got me my esa letter in no time
Love it - by , March 25, 2011
5/ 5stars
It is just perfect
Perfect size - by , March 25, 2011
5/ 5stars
I have a 16lb poodle mix and the small fit him perfectly
Super helpful and professional while convenient - by , March 25, 2011
5/ 5stars
Therapist was in contact with me within a couple of days and provided an easy assessment and diagnosis with empathy and kindness. I highly recommend this company if you need an ESA letter for housing. Thanks!
It said it was delivered and I never received anything from When I added a dog - by , March 25, 2011
1/ 1stars
I received my first two dogs IDs but when I added saint Registration I never received anything. It says it was delivered but I never received it
Never received it - by , March 25, 2011
1/ 1stars
Never received it
Experience navigating the website - by , March 25, 2011
5/ 5stars
The website is user friendly and provided explicit, clear information.
Puppy Love - by , March 25, 2011
5/ 5stars
Quick and easy.
Fast delivery - by , March 25, 2011
5/ 5stars
Have not been using yet
Excellent service and product - by , March 25, 2011
5/ 5stars
Highly satisfied with how quickly and smoothly the process was and how fast it was shipped to me. Highly recommend!!
Thankful - by , March 25, 2011
5/ 5stars
Super simple then I thought it would be. I am super happy I was able to do this on my own. Thank you so much for making it so simple and easy to follow.
Not Good - by , March 25, 2011
2/ 2stars
I'm very disappointed as I have not received my order yet when it says it was delivered. Now I am out $114 !