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Return Policy

If for any reason you are not completely satisfied with your Service Dog Gear order, you can return your merchandise within 30 days from the date of purchase.   All ESA letters and ID cards are not refundable, sale is final.  Partial refunds are offered on bundle packages for value of vest, collar, tags and leash.  For example if you order basic package that includes vest, 2 ID cards and certificate you will be offered refund for vest only minus restocking fee of 15%, $39.99 will be subtracted for 2 ID cards and Digital Products.

Refund: Items can be returned for a refund to the original method of payment if returned within 30 days and unused.  If vest has been used and not in original packing you will not be refunded.   A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.

Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item and the item must be in its original condition and unused.

Online Credit: Items can be returned for an online credit with no restocking penalty.   Online credit is valid for 1 year from the issue date.

Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason.

Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine whether replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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KeJuan - by , March 25, 2011
5/ 5stars
Very good 👍 thanks
Amazing - by , March 25, 2011
5/ 5stars
It was super easy and understanding.
Great service - by , March 25, 2011
5/ 5stars
The process was quite simple, definitely recommend!
Perfect! Highly recommend! - by , March 25, 2011
5/ 5stars
Easy process and great shipping experience!
- by , March 25, 2011
5/ 5stars
Good service great product and good quality 👍
Housing letter - by , March 25, 2011
5/ 5stars
I highly recommend dr. Robin to write an emotional support letter. She’s fast and understanding. Her paper is so beautiful 😻. I got one in the mail and one electronically.
Tremendously Helpful - by , March 25, 2011
5/ 5stars
Kassie was fantastic at listening to my challenges an assessing a plan of action. Received my letter in the promised timeframe and couldn’t be happier.
Henry diaz and diesel - by , March 25, 2011
5/ 5stars
Everything was great but the vest didn’t fit him… I wish the dog tag had that clasp as well but other then that it was great 👍🏽
Satisfied - by , March 25, 2011
5/ 5stars
Good quality products and fast delivery
Awesome ID Card - by , March 25, 2011
5/ 5stars
I had a positive experience. It was easy to order & it came fast! It wasn't made out of flimsy paper either!
Always the best!!! - by , March 25, 2011
5/ 5stars
Excellent!! We just love y’all!!! Such a standup company!!
Digital Copy - by , March 25, 2011
1/ 1stars
I purchased a digital copy no instructions on how to use it. Highly disappointed.
Not received - by , March 25, 2011
1/ 1stars
Unfortunately the package was labeled as a gift and held up at customs - I don’t know where it is now. Please help.
Emotional Support Animal Basic - by , March 25, 2011
5/ 5stars
I am very pleased with my purchase.
Order - by , March 25, 2011
5/ 5stars
So far it’s been easy, but I just ordered my package
it is very helpful - by , March 25, 2011
5/ 5stars
The process is very easy and very helpful as I have a little girl with ADD and we got her a pet to help her. with this identification she can enjoy your company
Not good - by , March 25, 2011
1/ 1stars
I haven't got it yet so I can't really say
Shawn - by , March 25, 2011
5/ 5stars
Was great fast and easy I have all ready started telling my friends and family
Excelente - by , March 25, 2011
5/ 5stars
Qué buen servicio.
Support dog - by , March 25, 2011
5/ 5stars
This was a very good experience very easy to purchase and when I got the product home If fit my dog Chase perfectly he loves wearing his new vest he knows what it's for and he shows it