Most orders are shipped via USPS within 24 hours of order, orders placed prior to 2pm PAC will ship out that day if there are no issues matching registration with purchase. Orders are shipped Mon-Sat via USPS, Saturday cutoff is 11am PAC for shipping that day. Please allow 3-5 days for free shipping and standard shipping. To ensure that you receive your order when you need it, please plan accordingly. USPS does not guarantee timely delivery to all towns in the country, check your tracking code to see scheduled delivery date. During the holidays, please place your order at least a few days in advance to ensure timely delivery.
Deliveries to residential addresses typically do not require a signature, however, if one is required and no one is available to sign, a note will be left noting attempted delivery. After three attempts to deliver the package will be returned to USA Service Dog Registration.
Once your order has been shipped, you will receive an email informing you of your package being shipped. If you desire a tracking number please call 619-363-4931 Mon-Fri 9am-6pm