We are not Amazon and use third party shippers USPS and FedEX. FedEx is by far more reliable if your package is urgent. If you input the wrong address at checkout, you will need to contact shipper (USPS or FedEx) and correct the mistake. If not done in timely manner you will need to wait for package to be returned to our shipping office and we will re-send package to you. Additional shipping fees will apply.
ESA letters are emailed from your assigned therapist and hard copy is sent regular mail. The emailed copy is all you will need for landlord and airlines.
Most orders are shipped via USPS or FedEx within 24 hours of order, orders placed prior to 1pm PST will ship out that day if there are no issues matching registration with purchase. Orders are shipped Mon-Sat via USPS & FedEx, Saturday cutoff is 11am PST for shipping that day. Please allow 3-7 days for free shipping and standard shipping. To ensure that you receive your order when you need it, please plan accordingly. USPS does not guarantee timely delivery to all towns in the country, check your tracking code to see scheduled delivery date. During the holidays, please place your order at least a few days in advance to ensure timely delivery. Unexpected delays may happen due to weather, we don’t offer refunds for shipping delays out of our control.
Deliveries to residential addresses typically do not require a signature, however, if one is required and no one is available to sign, a note will be left noting attempted delivery. After three attempts to deliver the package will be returned to USA Service Dog Registration.
Once your order has been shipped, you will receive an email informing you of your package being shipped. If you desire a tracking number please email us at email@example.com
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