USSDR Blog Banner

Uber Ordered to Pay $1.1 Million For Refusing Service Dog

Uber Ordered to Pay $1.1 Million For Refusing Service Dog

Anup No Comments April 7, 2021
blog title

Uber has been ordered to pay $1.1m to a blind woman who was refused rides on 14 occasions with her service dog.

Lisa Irving said on some occasions, drivers were verbally abusive, or harassed her about transporting her service dog, Bernie, in the car.

One driver allegedly cut her trip short after falsely claiming to have arrived at her destination.

An independent arbitrator ruled Uber’s drivers had illegally discriminated against her due to her blindness.

It rejected Uber’s claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees.

Mrs Irving, from San Francisco, said she had worried about her safety after being stranded multiple times late at night due to being rejected by drivers.

She also alleged that cancelled rides also led to her being late for work, which contributed to her being fired from her job.

The behavior from drivers continued despite her complaining to Uber, she said. A spokesman for Mrs Irving said: “Of all Americans who should be liberated by the rideshare revolution, the blind and visually impaired are among those who stand to benefit the most.

“The bottom line is that under the Americans with Disabilities Act, a service guide dog should be able to go anywhere that a blind person can go.”

In a statement issued to media following the ruling, a spokesman for Uber said the company is “proud” of the help it offers blind passengers.

“Drivers using the Uber app are expected to serve riders with service animals and comply with accessibility and other laws, and we regularly provide education to drivers on that responsibility.

“Our dedicated team looks into each complaint and takes appropriate action,” he added.

It is not the first time Uber has faced a legal battle from the blind community.

In 2014, The National Federation of the Blind in the US sued the ride-sharing app over guide-dog regulations.

The case was settled in 2017 when Uber agreed to ensure its drivers knew they were legally obliged to provide service to people with guide dogs.

“I’m sorry it came to this,” Mrs Irving told the San Francisco Chronicle newspaper.

“I would have preferred that my civil rights be respected. But it sends a strong message that this is not acceptable.”

Leave a Reply

Your email address will not be published. Required fields are marked *

Preloader
X
SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
Product Image
5 10570
Digital certificate didn’t arrive - by , March 25, 2011
2/ 2stars
It is a very confusing process, I still haven’t received email providing me with my dog’s digital ID information. Website is not user friendly
Lexi - by , March 25, 2011
5/ 5stars
Great. Thank you.
excelent product-- - by , March 25, 2011
5/ 5stars
Vest was too tight on dog-- saw there was no problems with your Co.. for returns and just mailed it back for a lg. size thank you
Jacket too small - by , March 25, 2011
4/ 4stars
Jacket way smaller than described
Perfect fit for tiny toy puppy - by , March 25, 2011
5/ 5stars
I did not believe it could possibly fit my less than 4 lb. puppy but it is adjustable and fits well. Thanks!
Great Vest - by , March 25, 2011
5/ 5stars
Measurements were correct. It fits my dog great.
Absolutely perfect - by , March 25, 2011
5/ 5stars
Easy, we'll put together. I've spread the word about this company to friends and family. The card was neatly printed and well put together and it fits perfectly into my wallet. As my pup grows we will continue to purchase she things here. Thank you!
Paquete incompleto - by , March 25, 2011
1/ 1stars
Me llego el paquete incompleto, compré el paquete premium y me vino el chaleco de la perrita con solo 2 velcros y sin el logo.
Excellent service! - by , March 25, 2011
5/ 5stars
Excellent service. It was fast, easy to use and convenient. Highly recommend.
It's hard to give 5 full stars yet. - by , March 25, 2011
4/ 4stars
Pretty straight forward. Love that you can scan health records and documents into the profile so it's all in one place. Hoping the QR code on the ID takes you straight to profile.
- by , March 25, 2011
5/ 5stars
It is to big for my puppy. But I love it.
Great recommendation - by , March 25, 2011
5/ 5stars
It was a great experience. I would recommend it to people in need.
Hot Dog! - by , March 25, 2011
5/ 5stars
Well hot dignity dog! That was an easy and well worth it process registering my dog as an emotional support animal!
Great quality! - by , March 25, 2011
5/ 5stars
Fast delivery, high quality, pet approved!!
Loved! High quality! - by , March 25, 2011
5/ 5stars
Fast delivery, high quality, and look great!! I highly recommend!
Great - by , March 25, 2011
5/ 5stars
Great and we love it love it love it
You are a good quality - by , March 25, 2011
5/ 5stars
The service was easy to use and navigate through I had good quality and merchandise everything I needed for my for baby to help me get started in a new life
Thanks - by , March 25, 2011
5/ 5stars
I order and received digital copies same day then few days later everything I ordered was already delivered. Thank you for your service to be able to assist when possible. Thanks again
so easy to register - by , March 25, 2011
5/ 5stars
it was super easy to register my moms dog as a emotional support dog for my 87 yr old mom! thank you for offering this service!
Service Dog IDs and Certificate - by , March 25, 2011
5/ 5stars
Very easy and very fast, and great looking.