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Uber Driver Suspended for Refusing to Accept Service Animal

Uber Driver Suspended for Refusing to Accept Service Animal

admin No Comments October 2, 2016
blog title

In September, 2016, an Uber driver in Murfreesboro, Tennessee, refused to give a ride to a man with a service dog. Thomas Jones, with guide dog Blake, needed a lift home from the grocery store.

Jones has retinitis pigmentosa, and has completely lost sight in one eye. Blake helps him with everyday chores and around campus when he goes to classes. 

No Dogs in Her Car

When the Uber driver arrived at the grocery store, Jones started to get in. But then the driver asked if wasn’t going to put his dog in a cage. He explained that Blake was his service dog.

The driver said she couldn’t have dogs in her car, cancelled the ride and drove off. Said Jones, “You have a buggy full of groceries and, you know, you are trying to hurry up and get home. I was really hurt.” 

Uber Allows Service Dogs

Jones called the police to file a report. They drove him home and he let Uber know what had happened. The company immediately took action. They have suspended the driver for the time being, while they consider deactivating her account on a permanent basis.

Uber says that all drivers go through training that makes it clear that service dogs are allowed in vehicles. The videos they must watch explain that drivers must let service animals ride on the floor of the vehicle’s backseat, close to the passenger. 

ADA Requirements

According to the Americans with Disabilities Act, any business that serves the public is required to accommodate service animals.

Jones said he hopes his story serves as a lesson to other Uber drivers and anyone who comes in contact with a service dog.  He wants to the word to get out to educate people dealing with the public.

Register Your Service Dog

One way to reduce the chance of potential problems is for service dog and emotional support animal owners to register their pets and have a service dog vest on dog when in public, according to the experts at USA Service Dog Registration. It is free and quick, a simple three-step process.

Three types of registration are available:

Service dogs: Service animals help people with disabilities, including pulling a wheelchair, PTSD, seizure alert, medical alert and more. By law these animals are allowed full access in public places.

Emotional support animal: An emotional support animal is any pet that provides therapeutic benefit to those with anxiety or psychiatric disability. These animals have limited public access rights, including housing and flying in-cabin with no additional fees. These animals are covered by the Fair Housing Act, Air Carriers Act and other federal laws.

Therapy dogs: these dogs provide comfort and affection to people in nursing homes, hospitals and schools. These animals do not have the rights accorded to service dogs or emotional support animals.

The registration is free. You can also purchase service and emotional support animal certificates, ID cards, tags and dog vests at the online store.

The company offers an official emotional support animal letter, either for housing or travel or both, from a doctor on staff. Purchase includes a telephone interview with the doctor to discuss your condition.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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5 8558
Emotional Support - by , March 25, 2011
2/ 2stars
So far so good👍
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5/ 5stars
Great experience! I have referred other Friends and Family as well
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5/ 5stars
Product arrived very quickly and the vest fit perfectly.
ESA letter premium package with housing and travel letters - by , March 25, 2011
5/ 5stars
Overall a great experience, very timely call from SW and all handled very quickly. Highly recommend!! No issues at all in the airports with my ESA dog.
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5/ 5stars
Don’t know till I receive the item
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5/ 5stars
Seamless registration
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5/ 5stars
Very easy to order and maneuver around the site!
ESA help - by , March 25, 2011
5/ 5stars
It was really great
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5/ 5stars
Perfect translation
Awesome - by , March 25, 2011
5/ 5stars
The most time consuming was selecting from the packages available. I'm now just waiting on the doctor for my letters and the package selected to arrive. It was easier than.i thought it would be, especially since it is a need for me. NY mother's funeral is on Friday and my dog is all I have.
ESA letter review - by , March 25, 2011
5/ 5stars
Hello The process is very easy, fast and efficient! After you pay online for the ESA letter...it is literally the same day that they call to schedule your appointment. The whole process took 2 days form the time I paid for the letter, to the time my letter was in the mail. I was very happy with their customer service! Thank you for making this a very easy transaction and process! Andrea
Letter from physician - by , March 25, 2011
1/ 1stars
Letter was from some1 not licensed in Wisconsin so landlord is throwing a fit
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1/ 1stars
Where is my dog s cerrificate i didnt got it . And i have to travel monday
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4/ 4stars
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Exceptional experience. I purchased a set 6 months ago and got another set for our new dog. Fast, simple and quick.
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5/ 5stars
I haven’t received a phone call or email where is my service letter
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5/ 5stars
I have not received shipment yet but they are very prompt I am very satisfied with my purchased my mind is at ease now because I can take my pup with me
Customer Satisfaction - by , March 25, 2011
5/ 5stars
My family and I where overwhelming pleased. My husband suffered a very bad spinel injury from a accident and he was reluctant to get a service dog being the moncho guy his claims to be. Well let me tell you him having the 1st dog since he lost his dog as child truly brought out another side of him. They level of love and security that they display for each other is amazing. We have 3 daughters, and he's always wanted a son and now he's got one in the K-9 form that has become his best friend and comfort zone. So for anyone who might be suffering from some illness or injury, and has a service animal who needs to be registered have credentials don't hesitate at all when shopping with USA SERVICE ANIMAL REGISTRATION😊
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5/ 5stars
We go on trips all the time and I love having my dog with me due to my PTSD. We always had to look for hotels that allowed pets and then we would only get a room approved for pets only and they weren't very clean. Now we can enjoy hotels without being treated like a second class citizen... Thank you
- by , March 25, 2011
5/ 5stars
Awsom thank you