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Uber Driver Suspended for Refusing to Accept Service Animal

Uber Driver Suspended for Refusing to Accept Service Animal

admin No Comments October 2, 2016
blog title

In September, 2016, an Uber driver in Murfreesboro, Tennessee, refused to give a ride to a man with a service dog. Thomas Jones, with guide dog Blake, needed a lift home from the grocery store.

Jones has retinitis pigmentosa, and has completely lost sight in one eye. Blake helps him with everyday chores and around campus when he goes to classes. 

No Dogs in Her Car

When the Uber driver arrived at the grocery store, Jones started to get in. But then the driver asked if wasn’t going to put his dog in a cage. He explained that Blake was his service dog.

The driver said she couldn’t have dogs in her car, cancelled the ride and drove off. Said Jones, “You have a buggy full of groceries and, you know, you are trying to hurry up and get home. I was really hurt.” 

Uber Allows Service Dogs

Jones called the police to file a report. They drove him home and he let Uber know what had happened. The company immediately took action. They have suspended the driver for the time being, while they consider deactivating her account on a permanent basis.

Uber says that all drivers go through training that makes it clear that service dogs are allowed in vehicles. The videos they must watch explain that drivers must let service animals ride on the floor of the vehicle’s backseat, close to the passenger. 

ADA Requirements

According to the Americans with Disabilities Act, any business that serves the public is required to accommodate service animals.

Jones said he hopes his story serves as a lesson to other Uber drivers and anyone who comes in contact with a service dog.  He wants to the word to get out to educate people dealing with the public.

Register Your Service Dog

One way to reduce the chance of potential problems is for service dog and emotional support animal owners to register their pets and have a service dog vest on dog when in public, according to the experts at USA Service Dog Registration. It is free and quick, a simple three-step process.

Three types of registration are available:

Service dogs: Service animals help people with disabilities, including pulling a wheelchair, PTSD, seizure alert, medical alert and more. By law these animals are allowed full access in public places.

Emotional support animal: An emotional support animal is any pet that provides therapeutic benefit to those with anxiety or psychiatric disability. These animals have limited public access rights, including housing and flying in-cabin with no additional fees. These animals are covered by the Fair Housing Act, Air Carriers Act and other federal laws.

Therapy dogs: these dogs provide comfort and affection to people in nursing homes, hospitals and schools. These animals do not have the rights accorded to service dogs or emotional support animals.

The registration is free. You can also purchase service and emotional support animal certificates, ID cards, tags and dog vests at the online store.

The company offers an official emotional support animal letter, either for housing or travel or both, from a doctor on staff. Purchase includes a telephone interview with the doctor to discuss your condition.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
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5 7678
Almost perfect - by , March 25, 2011
4/ 4stars
Loved it all except I thought I would receive the certificate.
fast service - by , March 25, 2011
5/ 5stars
The service was great, called and talked to costumer service, they answered all of my questions. The therapist was nice and understanding. The process went smoothly with my property manager and was accepted within 10 business days
MAKING THINGS EZ IN THESE TROUBLED TIMES - by , March 25, 2011
5/ 5stars
Your website is very easy to follow. The entire was step by step and simple to get from one point to another. I am waiting for my order to come.
It’s was good but I - by , March 25, 2011
5/ 5stars
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5/ 5stars
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5/ 5stars
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5/ 5stars
Very satisfied
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5/ 5stars
Great experience, took 24 hours to get my letter after talking to the therapist. Very happy overall.
Id packet okay, but didn't fine the phsical place. - by , March 25, 2011
5/ 5stars
Same as the title. We just got it, but the tag and ID card were ok.
USA SERVICE DOG REGIS. - by , March 25, 2011
5/ 5stars
I thought the job was really quick I ordered a horse off of Amazon and y'all's package after that and y'all's came before the package on Amazon so I'll give you all the five star for the quickness and service I received because it was great
?? - by , March 25, 2011
2/ 2stars
Have not received pkg yet
ESA letter - by , March 25, 2011
5/ 5stars
Amazing ! Easy process and very nice
Waiting - by , March 25, 2011
1/ 1stars
Well i have not gotten it yet.
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5/ 5stars
Quick and easy very convenient
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5/ 5stars
Registered my ESA and had a great response time.
Housing Letter - by , March 25, 2011
5/ 5stars
Wonderful, I live in a remote location and it is nice to have an option to have the item emailed to me as well as mailed so I can get my process started.
Housing Letter - by , March 25, 2011
5/ 5stars
It was great, I got a phone call with 1-2 days and then an email shortly after with my complete letter. The whole process was fast and went smoothly. I was able to forward the letter right to my landlord. Overall a great experience!
Sadie Nevone service dog registration - by , March 25, 2011
5/ 5stars
Talked with Carolyn. She was great Got it done quickly. Very helpful Thank you
Emotional Support ID - by , March 25, 2011
5/ 5stars
My experience was great . Id came in a timely matter and it told out perfect
It was cool - by , March 25, 2011
5/ 5stars
I'm happy now that no one can take my dog away from me