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Uber Driver Suspended for Refusing to Accept Service Animal

Uber Driver Suspended for Refusing to Accept Service Animal

admin No Comments October 2, 2016
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In September, 2016, an Uber driver in Murfreesboro, Tennessee, refused to give a ride to a man with a service dog. Thomas Jones, with guide dog Blake, needed a lift home from the grocery store.

Jones has retinitis pigmentosa, and has completely lost sight in one eye. Blake helps him with everyday chores and around campus when he goes to classes. 

No Dogs in Her Car

When the Uber driver arrived at the grocery store, Jones started to get in. But then the driver asked if wasn’t going to put his dog in a cage. He explained that Blake was his service dog.

The driver said she couldn’t have dogs in her car, cancelled the ride and drove off. Said Jones, “You have a buggy full of groceries and, you know, you are trying to hurry up and get home. I was really hurt.” 

Uber Allows Service Dogs

Jones called the police to file a report. They drove him home and he let Uber know what had happened. The company immediately took action. They have suspended the driver for the time being, while they consider deactivating her account on a permanent basis.

Uber says that all drivers go through training that makes it clear that service dogs are allowed in vehicles. The videos they must watch explain that drivers must let service animals ride on the floor of the vehicle’s backseat, close to the passenger. 

ADA Requirements

According to the Americans with Disabilities Act, any business that serves the public is required to accommodate service animals.

Jones said he hopes his story serves as a lesson to other Uber drivers and anyone who comes in contact with a service dog.  He wants to the word to get out to educate people dealing with the public.

Register Your Service Dog

One way to reduce the chance of potential problems is for service dog and emotional support animal owners to register their pets and have a service dog vest on dog when in public, according to the experts at USA Service Dog Registration. It is free and quick, a simple three-step process.

Three types of registration are available:

Service dogs: Service animals help people with disabilities, including pulling a wheelchair, PTSD, seizure alert, medical alert and more. By law these animals are allowed full access in public places.

Emotional support animal: An emotional support animal is any pet that provides therapeutic benefit to those with anxiety or psychiatric disability. These animals have limited public access rights, including housing and flying in-cabin with no additional fees. These animals are covered by the Fair Housing Act, Air Carriers Act and other federal laws.

Therapy dogs: these dogs provide comfort and affection to people in nursing homes, hospitals and schools. These animals do not have the rights accorded to service dogs or emotional support animals.

The registration is free. You can also purchase service and emotional support animal certificates, ID cards, tags and dog vests at the online store.

The company offers an official emotional support animal letter, either for housing or travel or both, from a doctor on staff. Purchase includes a telephone interview with the doctor to discuss your condition.

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SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
Product Image
5 11052
Great service for Vets. - by , March 25, 2011
5/ 5stars
Super easy. Good advice from Psychologist.
Great help! - by , March 25, 2011
5/ 5stars
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5/ 5stars
This is exactly what I needed to allow my dog to live with me without extra rent or deposit.
Poor quality vest - by , March 25, 2011
3/ 3stars
Overall I am happy and great full with the help I received in getting certified. As for the vest I think the quality is poor and cheaply made as the front strap can easily choke my little guy if he were to tug on the leash. There is no chest support to the harness/vest. I expected better quality for the money I spent.
Review - by , March 25, 2011
5/ 5stars
Not good because I registered my dog as a Rescue Dog and you sent me Emotional Support Registration after I paid for Rescue Dog, Also can't print because you can not reduce registration to fit letter size on printer 8x10. I hope you will take care of this issue.
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5/ 5stars
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5/ 5stars
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5/ 5stars
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5/ 5stars
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5/ 5stars
It is just perfect
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5/ 5stars
I have a 16lb poodle mix and the small fit him perfectly
Super helpful and professional while convenient - by , March 25, 2011
5/ 5stars
Therapist was in contact with me within a couple of days and provided an easy assessment and diagnosis with empathy and kindness. I highly recommend this company if you need an ESA letter for housing. Thanks!
It said it was delivered and I never received anything from When I added a dog - by , March 25, 2011
1/ 1stars
I received my first two dogs IDs but when I added saint Registration I never received anything. It says it was delivered but I never received it
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1/ 1stars
Never received it
Experience navigating the website - by , March 25, 2011
5/ 5stars
The website is user friendly and provided explicit, clear information.
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5/ 5stars
Quick and easy.
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Have not been using yet
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2/ 2stars
I'm very disappointed as I have not received my order yet when it says it was delivered. Now I am out $114 !