USA Service Dog Registration
USSDR Blog Banner

Uber Driver Suspended for Refusing to Accept Service Animal

Uber Driver Suspended for Refusing to Accept Service Animal

admin No Comments October 2, 2016
blog title

In September, 2016, an Uber driver in Murfreesboro, Tennessee, refused to give a ride to a man with a service dog. Thomas Jones, with guide dog Blake, needed a lift home from the grocery store.

Jones has retinitis pigmentosa, and has completely lost sight in one eye. Blake helps him with everyday chores and around campus when he goes to classes. 

No Dogs in Her Car

When the Uber driver arrived at the grocery store, Jones started to get in. But then the driver asked if wasn’t going to put his dog in a cage. He explained that Blake was his service dog.

The driver said she couldn’t have dogs in her car, cancelled the ride and drove off. Said Jones, “You have a buggy full of groceries and, you know, you are trying to hurry up and get home. I was really hurt.” 

Uber Allows Service Dogs

Jones called the police to file a report. They drove him home and he let Uber know what had happened. The company immediately took action. They have suspended the driver for the time being, while they consider deactivating her account on a permanent basis.

Uber says that all drivers go through training that makes it clear that service dogs are allowed in vehicles. The videos they must watch explain that drivers must let service animals ride on the floor of the vehicle’s backseat, close to the passenger. 

ADA Requirements

According to the Americans with Disabilities Act, any business that serves the public is required to accommodate service animals.

Jones said he hopes his story serves as a lesson to other Uber drivers and anyone who comes in contact with a service dog.  He wants to the word to get out to educate people dealing with the public.

Register Your Service Dog

One way to reduce the chance of potential problems is for service dog and emotional support animal owners to register their pets and have a service dog vest on dog when in public, according to the experts at USA Service Dog Registration. It is free and quick, a simple three-step process.

Three types of registration are available:

Service dogs: Service animals help people with disabilities, including pulling a wheelchair, PTSD, seizure alert, medical alert and more. By law these animals are allowed full access in public places.

Emotional support animal: An emotional support animal is any pet that provides therapeutic benefit to those with anxiety or psychiatric disability. These animals have limited public access rights, including housing and flying in-cabin with no additional fees. These animals are covered by the Fair Housing Act, Air Carriers Act and other federal laws.

Therapy dogs: these dogs provide comfort and affection to people in nursing homes, hospitals and schools. These animals do not have the rights accorded to service dogs or emotional support animals.

The registration is free. You can also purchase service and emotional support animal certificates, ID cards, tags and dog vests at the online store.

The company offers an official emotional support animal letter, either for housing or travel or both, from a doctor on staff. Purchase includes a telephone interview with the doctor to discuss your condition.

Leave a Reply

Your email address will not be published. Required fields are marked *

Preloader
X
SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
Product Image
5 8896
Too soon to ask - by , March 25, 2011
5/ 5stars
We have not received it yet. Ask me again once we have a chance to use it
Sassy - by , March 25, 2011
5/ 5stars
Wonderful and very easy to figure out.
Cheap Collar and Leash - The Rest is Good - by , March 25, 2011
3/ 3stars
Very good customer service. Nice package with everything included, but the collar and leash are cheaply made with printed on lettering, which needs to be sewn in. The printing will come off very easily. So not impressed with these items. Like the ID cards and the vests.
id and duplicate card purchase - by , March 25, 2011
5/ 5stars
easy registration, was able to chose the photo and add it very easily. checkout process was simple, delivery was set to 5-7 business days and it came in less than 5 days satisfied with my entire purchasing experience. would recommend to others and will be coming back for sure
Just received the package today - AWESOME - by , March 25, 2011
1/ 1stars
Just received the package today - AWESOME, little Sammy is official! thank you
ID CARD - by , March 25, 2011
5/ 5stars
ID Card came out clean looks just as good as my drivers license would definitely recommend to other people with disabilities who already have a working/service dog or animal and want or need them to be registered for housing, or airport needs things of that sort of thing. It is much easier to have the id card when people start asking questions.
Great Customer Service - by , March 25, 2011
5/ 5stars
It was a great customer service experience and they were very helpful.
Super fast shipping! - by , March 25, 2011
5/ 5stars
Even amazon doesn’t get my purchases to Alaska this fast. Product was great and will do exactly what is needed.
Fast and easy - by , March 25, 2011
5/ 5stars
Great. The therapist was sweet. Vest was a bit small.
Smooth transaction - by , March 25, 2011
5/ 5stars
No problems at all
Qiuivk and easy - by , March 25, 2011
5/ 5stars
Quick and easy to register your pets!
Excellent experience - by , March 25, 2011
5/ 5stars
I spoke with someone. They were very helpful and gave me a contact number to talk to someone if needed. They replied very quickly.
Certificate - by , March 25, 2011
5/ 5stars
I can't get my certificate.I got 2 ID cards vest but no certificate
Have not received letters - by , March 25, 2011
1/ 1stars
Received a call from a counselor who asked about my anxiety issues. At the end of the her interview she stated she would email and send letters. I have not received either an email or the letters.
Heavy Duty Tactical Dog Vest - by , March 25, 2011
5/ 5stars
Very high quality and just the right fit. I would like to get more patches for some of the side pouches.
Is what it is - by , March 25, 2011
5/ 5stars
Took them over 24 hours to send the digital certificate to my email, and now I've been waiting almost a week or more waiting for the card and tag... Its meh...
Compra de ID - by , March 25, 2011
5/ 5stars
Muy buena experiencia ,muy rápido el delivery
Emotional - by , March 25, 2011
5/ 5stars
A very good experience my puppy can go with me now it also keeps me calm
Love this - by , March 25, 2011
5/ 5stars
Very satisfied and it was very fast.
Letter - by , March 25, 2011
2/ 2stars
We have not received the letter for my son Dakota Pefrey and our dog Nova. Nova is Dakota ESA.