USSDR Blog Banner

Uber Driver Suspended for Refusing to Accept Service Animal

Uber Driver Suspended for Refusing to Accept Service Animal

admin No Comments October 2, 2016
blog title

In September, 2016, an Uber driver in Murfreesboro, Tennessee, refused to give a ride to a man with a service dog. Thomas Jones, with guide dog Blake, needed a lift home from the grocery store.

Jones has retinitis pigmentosa, and has completely lost sight in one eye. Blake helps him with everyday chores and around campus when he goes to classes. 

No Dogs in Her Car

When the Uber driver arrived at the grocery store, Jones started to get in. But then the driver asked if wasn’t going to put his dog in a cage. He explained that Blake was his service dog.

The driver said she couldn’t have dogs in her car, cancelled the ride and drove off. Said Jones, “You have a buggy full of groceries and, you know, you are trying to hurry up and get home. I was really hurt.” 

Uber Allows Service Dogs

Jones called the police to file a report. They drove him home and he let Uber know what had happened. The company immediately took action. They have suspended the driver for the time being, while they consider deactivating her account on a permanent basis.

Uber says that all drivers go through training that makes it clear that service dogs are allowed in vehicles. The videos they must watch explain that drivers must let service animals ride on the floor of the vehicle’s backseat, close to the passenger. 

ADA Requirements

According to the Americans with Disabilities Act, any business that serves the public is required to accommodate service animals.

Jones said he hopes his story serves as a lesson to other Uber drivers and anyone who comes in contact with a service dog.  He wants to the word to get out to educate people dealing with the public.

Register Your Service Dog

One way to reduce the chance of potential problems is for service dog and emotional support animal owners to register their pets and have a service dog vest on dog when in public, according to the experts at USA Service Dog Registration. It is free and quick, a simple three-step process.

Three types of registration are available:

Service dogs: Service animals help people with disabilities, including pulling a wheelchair, PTSD, seizure alert, medical alert and more. By law these animals are allowed full access in public places.

Emotional support animal: An emotional support animal is any pet that provides therapeutic benefit to those with anxiety or psychiatric disability. These animals have limited public access rights, including housing and flying in-cabin with no additional fees. These animals are covered by the Fair Housing Act, Air Carriers Act and other federal laws.

Therapy dogs: these dogs provide comfort and affection to people in nursing homes, hospitals and schools. These animals do not have the rights accorded to service dogs or emotional support animals.

The registration is free. You can also purchase service and emotional support animal certificates, ID cards, tags and dog vests at the online store.

The company offers an official emotional support animal letter, either for housing or travel or both, from a doctor on staff. Purchase includes a telephone interview with the doctor to discuss your condition.

Leave a Reply

Your email address will not be published. Required fields are marked *

Preloader
X
SERVICE DOG ID CARD USA Service Animal Registration Your Service Dog ID card will include our convenient QR Code for a quick scan link to our registry lookup. By simply entering your dog\'s registration number your official registered profile will be accessible for quick verification in the event the validity of your service dog is ever questioned. 2054
$29.99
Product Image
5 11666
ESA - by , March 25, 2011
5/ 5stars
Wonderful experience! I appreciate the user friendly format, which made it quick and easy to register my animal. Definitely recommend this site for friends and family.
ESA DOG - by , March 25, 2011
5/ 5stars
All but putting picture of dog, it was an easy process.
Great - by , March 25, 2011
5/ 5stars
Everything was very easy to process. Now to how long it takes to get here.
I'm upset - by , March 25, 2011
5/ 5stars
Placed an order, but it didn't take my 20% off code (july2022).
Great service - by , March 25, 2011
5/ 5stars
Very easy and quickly done
Great - by , March 25, 2011
5/ 5stars
Great and easy to use
Service dog - by , March 25, 2011
1/ 1stars
It was very easy, not confusing at all.
Extremely grateful - by , March 25, 2011
5/ 5stars
Applying for my dogs was easy and worth every penny. I depend on them daily and I am deeply grateful for the services USA service staff! I can now safely and with confidence keep my dogs with me at all times.
Disabled vet - by , March 25, 2011
5/ 5stars
Good but I did not receive my disabled vet
Excelent - by , March 25, 2011
5/ 5stars
I haven’t got it yet but the service is extraordinary!
- by , March 25, 2011
5/ 5stars
I recieved my card in the mail it it looked great I have had no problems using my service dog card anywhere
Came 3 days earlier than expected. Very pleased! - by , March 25, 2011
5/ 5stars
Well made ID card, fits perfectly in my wallet.
Usa service dog - by , March 25, 2011
5/ 5stars
Waiting on package bit very excited
USA service dog - by , March 25, 2011
5/ 5stars
Waiting to receive item
Best purchase - by , March 25, 2011
5/ 5stars
Wonderful, and easy . It was received quickly and perfect fit . Love the tag with the picture.
- by , March 25, 2011
5/ 5stars
It easy,friendly
ESA - by , March 25, 2011
5/ 5stars
Very good experience which is so helpful to me during this time. Thank you.
Clear and an actual like credit card - by , March 25, 2011
5/ 5stars
Shipped super fast
Adding a letter - by , March 25, 2011
5/ 5stars
She was very helpful I am waiting for a call from the Dr. And a letter for my property
I loved it - by , March 25, 2011
5/ 5stars
It was th e best